Website support & maintenanceSure, your website looks great. But who wants to deal with ongoing site security, updates and backups? And what do you do when you’re stuck on a technical question or problem?
You can learn more about our Terms of Service
Get support via email whenever you need it.
Step 1 – Submit
Sign up to our monthly plan. Every time you have a request, tell us what you need accomplished in the form above
Step 2 – Review & Approve
We’ll send a quick update via email
Step 3 – Celebrate
We complete your task and bring you happiness. Go celebrate
Most subscription plans include an unlimited number of help requests of up to 30 minutes each. Longer tasks of up to 2 hours are available.
Digital Land has a Manual support plan that’s perfect for complex and high-traffic sites. You can depend on our designers & web developers.
Regularly scheduled security scans are conducted to make sure your site is secure. Most of our plans include clean-up if any problems are found.
When plugin updates become available, we’ll make sure your site gets updated, complete with the latest security patches.
We do database and file backups every day, and store them securely off-site. Need a site restored to a previous version? Just let us know.
Do you really offer unlimited support? How?
YES! If you’re subscribed to our Full-Support plan, you can submit an unlimited number of WordPress tasks. Individual tasks are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us.
What tasks are included?
What if it’s a task greater than 30m?
If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a Medium (1 hr) or Large (2 hr) one-off task or refer you to one of our partners
I need help now though?
Simply choose a plan from our website and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat or phone during business hours.
What are your response times?
We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently 24/7.