Website support & maintenance

Sure, your website looks great. But who wants to deal with ongoing site security, updates and backups? And what do you do when you’re stuck on a technical question or problem?

 

Support tasks
Contact method
Add-on updates
Daily off-site backups
Security scans
Malware cleanup
$250 per month
Support tasks : 4 hours
Contact method : Email & chat
Add-on updates
Daily off-site backups
Security scans
Malware cleanup

Standard

$350 per month
Support tasks : 8 hours
Contact method : Email, chat & phone
Add-on updates
Daily off-site backups
Security scans
Malware cleanup

Premium

$500 per month
Support tasks : Unlimited
Contact method : Email, chat & phone
Add-on updates
Daily off-site backups
Security scans
Malware cleanup

You can learn more about our Terms of Service

Get support via email whenever you need it.

Step 1 – Submit
Sign up to our monthly plan. Every time you have a request, tell us what you need accomplished in the form above

Step 2 – Review & Approve
We’ll send a quick update via email

Step 3 – Celebrate
We complete your task and bring you happiness. Go celebrate

Support Tasks
Most subscription plans include an unlimited number of help requests of up to 30 minutes each. Longer tasks of up to 2 hours are available.

White-Glove Support
Digital Land has a Manual support plan that’s perfect for complex and high-traffic sites. You can depend on our designers & web developers.

Security Monitoring
Regularly scheduled security scans are conducted to make sure your site is secure. Most of our plans include clean-up if any problems are found.

Ongoing Updates
When plugin updates become available, we’ll make sure your site gets updated, complete with the latest security patches.

Daily Backups
We do database and file backups every day, and store them securely off-site. Need a site restored to a previous version? Just let us know.

Do you really offer unlimited support? How?
YES! If you’re subscribed to our Full-Support plan, you can submit an unlimited number of WordPress tasks. Individual tasks are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us.

What tasks are included?
We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. Most of our time is spent with CSS, action and filter hooks, PHP, JavaScript and the admin panel.

What if it’s a task greater than 30m?
If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a Medium (1 hr) or Large (2 hr) one-off task or refer you to one of our partners

I need help now though?
Simply choose a plan from our website and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat or phone during business hours.

What are your response times?
We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently 24/7.